United Airlines Loses Rory McIlroy's Golf Clubs, Then Totally Redeems Itself

Rory McIlroy of Northern Ireland reacts on the 18th hole during the third round of The Honda Classic at PGA National Resort and Spa on March 1, 2014 in Palm Beach Gardens, Florida.

Rory McIlroy, one of the world's top professional golfers, left the U.S. Open in North Carolina on Sunday and headed to Dublin, Ireland, where he is scheduled to tee off in the Irish Open on Thursday.
One problem: United Airlines lost his golf clubs.

McIlroy, an active Twitter user with nearly 2 million followers, wasn't very happy about that. So he did what anyone would do in that situation: He tweeted at the airline.

United Airlines, which is also active on Twitter with 456,000 followers and a standout customer service operation, responded quickly.
"We have good news," the airline replied to McIlroy. "Your clubs will be in tomorrow and we'll deliver them to the tournament for you."

We tweeted that we were impressed.

Perhaps not surprisingly, the airline had an answer to that tweet, too.
"We try to impress in any which way we can," the airline responded. "Let us know if you need any assistance."

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